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Complaints & concerns – AFOLs of Luxembourg
AFOLs of Luxembourg › Community › Complaints & concerns
Community Service · Confidential

Complaints & concerns

We take every concern seriously. Submit a complaint here – confidentially and factually.

We are listening

Whether you are a member of our community or you visited one of our events – if something was not right, we want to know. That is the only way we can keep improving our community and our events.

We treat every complaint confidentially, objectively and with respect. Anonymous complaints are possible, but in that case we cannot get back to you.

In case of an emergency or imminent threat, please contact the relevant authorities directly (Police: 113 in Luxembourg) – not via this form.

Our promises to you
Confidentiality

Your information is handled exclusively by the complaints committee and is not shared without your consent.

Fair treatment

We review every complaint objectively, impartially and without prejudgement – for both the complainant and the persons concerned.

Feedback

You receive an acknowledgement of receipt within 7 days and a substantive response within 30 days.

How the process works

So you know what happens after you submit, here is the procedure in four steps:

  1. Receipt & confirmationWithin 7 days you receive a confirmation that your complaint has been received.
  2. ReviewThe complaints committee reviews the matter, hears both sides if necessary and collects further information.
  3. DecisionA decision is taken and – if necessary – measures are initiated (mediation, warning, ban, etc.).
  4. FeedbackWithin 30 days you receive a substantive response with the outcome and next steps.
Submit a complaint

Please fill out the form as completely as possible. Required fields are marked with *.

Complaint submitted

Thank you. Your complaint has been transmitted. You will receive an acknowledgement of receipt within 7 days – provided you entered an email address.

Please fill in all required fields and accept the privacy policy.
1. About you
Optional – you can also submit the complaint anonymously.
So we can reply to you. If left blank, no feedback is possible.
2. What is it about?
Name and date of the event, e.g. "Letzbrick 2026"
Date or period
3. What happened?
Please describe as concretely as possible what happened. Who was involved? When and where? What were the consequences? 0 / 3000 characters
If other people were present who can confirm what happened.
Optional – but it helps us understand your concern better.
4. Consent
Alternative contact channels

If you do not want to use the form, you can also contact us directly: